Historias de Éxito
Wind Telecom modernizes its FTTx network and doubles its subscriber base with Alepo
Elvy Durán
Wind Telecom, a leading telecommunications service provider in the Dominican Republic, faced the challenge of modernizing its FTTx network to keep pace with the growing demand for high-quality internet services. Its legacy infrastructure relied heavily on manual processes for subscriber authentication and management, limiting scalability, increasing operational risk, and slowing innovation.
To accelerate its digital transformation, Wind Telecom selected Alepo, together with its partner Ledefyl, to deploy a cloud-based AAA (Authentication, Authorization, and Accounting) solution in the public cloud.
The Challenge
- Eliminate manual provisioning and reduce operational errors
- Automate processes to improve customer and internal user experience
- Integrate seamlessly with the existing CRM and Juniper BNG platform
- Enable rapid scalability to support subscriber growth
- Launch new services and plans with greater agility
The Solution
Alepo deployed its SaaS-based Broadband AAA solution, fully hosted in the public cloud and requiring no physical infrastructure management. The solution features a modular, virtualized, and vendor-agnostic architecture, enabling fast deployment, seamless integration, and advanced automation.
Key Results
- Rapid, zero-downtime implementation
- 100% elimination of provisioning errors caused by manual processes
- Improved customer lifecycle management, with full visibility into subscriber usage and behavior
- Faster launch of innovative offers, including FUP plans, unlimited data, and captive portals
- Subscriber base doubled in less than two years
- Lower operational costs and increased efficiency for technical teams
Business Impact
By leveraging advanced analytics and automation, Wind Telecom gained the flexibility to personalize offers, improve customer satisfaction, and accelerate business growth—building a future-ready network capable of supporting continued expansion.
“Alepo’s AAA has enabled us to streamline processes through automation at every level. We have seen significant improvements in network availability and have successfully launched innovative offerings that increased customer satisfaction. Alepo’s solution is well positioned to support our growth for years to come.”
Elvy Durán, Director of Network Operations, OPTI, InfoSec and TV Platforms – Wind Telecom
About Ledefyl
Ledefyl is a leading Juniper Networks system integration expert, specializing in the deployment of advanced broadband network solutions. As a trusted partner in Wind Telecom’s modernization project, Ledefyl played a key role in implementing Alepo’s cloud-based AAA platform, supporting the operator’s digital transformation through seamless integration, automation, and scalable network architecture.
About Wind
Wind Telecom is a leading service provider in the Dominican Republic, delivering high-quality connectivity services including FTTH, FTTO, VoIP, and IPTV. With a rapidly growing subscriber base and increasing demand for reliable broadband across the region, Wind Telecom is committed to modernizing its network infrastructure through automation, scalability, and innovative digital services that enhance both customer and operational experience.